Frequently Asked Questions
FAQ for Digital Mints
At Digital Mints we get a lot of messages and inquires on a daily basis that sometimes the questions become a little too redundant. So in this post we are basically putting together our most frequently asked questions in hopes that it gives you an idea of what to expect if you decide to work with us one day.
What is a Model Release form?
A model release, known in similar contexts as a liability waiver, is a legal release typically signed by the subject of a photograph granting permission to publish the photograph in one form or another. A model release is needed for publication where personality rights or privacy rights would otherwise be infringed.
All model shoots require a release.
Do you work for barter or an exchange of service?
No. We do not.
Why are you so expensive compared to others?
Our portfolio and quality of work speaks for itself.
Do you do free work for charitable foundations?
We have already pre-selected and scheduled our charitable events and causes at the beginning of each year we keep this private because we understand some business or charities may be a bit worried or uncomfortable with having the Digital Mints logo attached to their brand due to the sensitive nature of our work. We completely understand and respect this concern.
Do you edit and retouch all your photographs?
Yes. All of our photos are retouched and color-graded in-house. We do not send them off to a third party. Only qualified staff with years of experience who don’t over-dose on the skin softening or faking blurred backgrounds will be retouching your photos.
Digital Mints has years of experience and success in consulting and creating online content that is engaging and impressionable for small to large sized businesses.
We provide a complete range of professional services: planning ad campaigns, graphic design, videography, photography and editing with enhanced production value that delivers high-end quality like no one else.
If you’re considering new and innovative marketing solutions to tell your story, contact us by email for all business related inquiries.
Download our Branding Guidelines
We want to make it easy for you to understand the Digital Mints logo guidelines while respecting our brand and legal/ licensing restrictions so we have provided you with our Downloadable Branding Guidelines in a PDF format.
Do you work with a second photographer?
Yes. We can collaborate and navigate events with other photographers on the scene and can coordinate with them on a professional and effective level.
Do you provide video service?
We have been involved in the film & television industry for over 10+years and have created video content for many big and small brand name companies.
Do you provide online storage and archiving?
All edited digital files will be made available via DropBox / Google Drive Cloud Storage or our secure and private online password protected clouding service SMUGMUG. If you can provide your own FTP Server details we can also accommodate that as well.
All image master files not associated with the final delivery will be deleted after 5 days. All final designs and completed projects are held in storage for a 1 month (30 days) period. Should you need the photos / designs after 30 days and the client did not download their images they will be billed the same rate for this extra service to retrieve and or a redesign of the original file(s). We strongly encourage you to be safe by backing and archiving your digital files. Here is a detailed article published by ExtremeTech.com to get you started on “How to Store and Backup Photos”.
What involves basic retouching & high-resolution retouching?
Basic Retouching
Tonal and colour exposure, contrast, noise and lens distortion adjustments. These are the basic, default adjustments any software editing program will offer.
High-Resolution Retouching
Basic retouching acts as a canvas and a starting point for the next step that involves a lot more detail and attention to the photo; high-resolution retouching. With this process we use Photoshop techniques that provide more room to edit the image. Shifting colour and removing scars, scratches and and within reason the majority of any defect in the skin. We can also graft and Liquify parts of the body that may appear awkward or out of place.
It also offers us the ability (within reason) to remove backgrounds that may be too cluttered or busy. There is a fine-line when it comes to retouching. It is a delicate process that requires finesse and experience.
We avoid the outdated and passé glamour style of photography and do our utmost best to keep the photo as real as possible without over-dosing on skin softening and creating fake blurred backgrounds.
Will our digital files be watermarked?
The only images that will be watermarked are on selected projects that we deem necessary. If you supply us your business logo and the package you choose requires it we will include it in the final exports. We usually provide 2 batches of exports: 1st Batch contains your logo on all images a 2nd Batch of images are without a logo. This is in consideration for your own marketing team, so they can have a clean image to work with in case they have a preferred placement for your logo.
How long before we receive the images or video?
This all depends on the amount of images requested and how many images will be retouched. Every project varies and many factors come into play that will be needed to allow us adequate time so we can provide the highest quality images. We do not like to rush or cut corners to get a job completed. If we feel that a project needs to be rushed, we will gladly decline and recommend another photographer who can provide quick and dirty results.
For the majority of all projects and if all requirements are met by the client the average turnaround time for photos and designs are 2 – 4 business days, and for video 2 – 5 business days. *This is only if the requirements of the client are met*
Do we have the full copyright of the images?
Absolutely not. The copyright is always the property and legal ownership of the photographer. Unless we sign a Licensing Agreement with client there is no right to use our work without expressed written and or signed consent. We are hired to take and provide photos or videos and the soul & legal ownership of those digital files are the property of ©Digital Mints.
We won’t get into it here but if you wish to read more on copyright & licensing please click the following link.
Do we receive the raw, unedited images?
No. We do not provide the RAW/ DNG files but we will be happy to provide full resolution, jpeg images flat with no post-processing applied.
What is a Brand Guideline and why do you have one?
A ‘Brand Guidelines Document’ (sometimes called a ‘Brand Bible’, ‘Style Guide’, ‘Brand Guide’, ‘Brand Toolkit’ or ‘Brand Book’) is what big brands use to ensure that they present a consistent corporate image, which in turn contributes to how they are perceived as a brand. We have one for Digital Mints because we take our branding very serious. Its what separates us from everyone else.
We want to make it easy for you to understand the Digital Mints logo guidelines while respecting our brand and legal/ licensing restrictions so we have provided you with our Downloadable Branding Guidelines in a PDF format.
Do you travel for assignments?
Yes. All the time. Please keep in mind that travel time and expenses are factored into the cost.
How do you accept payment?
In full before each project begins.
We hope we provided you with enough information and didn’t discourage you from considering to work with us. We are very honest and open in our approach and provide a very professional level of service. Sometimes this may frighten or put-off some people and we understand if it does. Not everyone wants or likes to work within protocols and that’s not a problem.
Pattaya has many cheap photographers that we can actually refer you to. Its a small town and everyone in the industry knows of someone who can do photos with their phone or even a couple local hobbyists on long-term visas who like to moonlight as photogs. There is always someone who can do it for a cheap budget if it suits your business.
If you have any questions please don’t hesitate to Contact us
